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Changing Your cPanel Password

Please note that your cPanel may look different depending on your selected theme Protect your password: Don’t write down your password, memorize it. In particular, don’t write it down and leave it anywhere, and don’t place it in an...

Do my clients get their own cPanel?

Yes! Our Reseller package allows each of your customers to have their own cPanel, which they can use to control their domains, e-mail accounts and hosting.  This can be tailored to what you would like your customers to have access to....

Enabling or Disabling PHP Modules

We provide the facility to enable/disable PHP modules / libraries per account. To enable a specific PHP module or alter your domains PHP version, please follow the steps below:1. Login to your cPanel Dashboard. 2. Under software tab...

How can I migrate my client cPanels to Fast Moose

Two methods exist for server-to-server migrations. Both are managed by us to ensure that the migration is as seamless as possible.1. The first method is the fastest and with least disruption; this is direct SSH access.If your existing...

How can I setup custom name servers?

We can provide custom name servers with the correct glue records associated, providing that the relevant domain is registered with Fast Moose Hosting.  This is because only the domain vendor can set glue records. If your domain is not...

How can I test or preview my website before switching DNS?

There are a few different ways to preview your site before DNS resolves. This will allow you to fully test your site before your DNS servers update. Basic Sites - Temporary URL For basic sites which do not need to use the URL i.e. HTML...

How do I access WHM (Web Host Manager)?

Your Reseller WHM panel allows you to manage your Reseller account. To access your Reseller WHM panel:1.  Access and log in to your cPanel using the details in your Welcome e-mail.2.  Once you are in your cPanel, scroll down to the...

How do I add another domain to my Hosting Account?

To add a new domain to your existing hosting account: 1. Log into your cPanel control panel2. Click Addon Domains3. Complete the form to add the domain into your hosting accountWe would recommend that you ensure that the "Document Root"...

How to use FileZilla for FTP?

FileZilla is a powerful and free FTP client used for transferring files over the internet to your Fast Moose hosting webspace.  FileZilla is a very popular FTP client and is used by webmasters from all over the world. You can download...

SSH Access

For security purposes, we lock down SSH access to our platform by IP address.  If you wish to gain SSH access to your account, please raise a support ticket detailing your public IP address.  This can be found by...

Video: Addon Domains

Creating and managing add-on domains. Please note that your cPanel may look different depending on your selected theme

Video: Backups

Download (to your computer) a zipped copy of either your entire site (your home directory, databases, email forwarders configuration, email filters configuration) or one of the previously mentioned parts of your site. Please note that...

Video: PHP Version Selection

PHP Version Selection & Updating PHP Options. This short video shows how to change your PHP versiona and PHP options via your cPanel.Please note that your cPanel may look different depending on your selected theme

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